Resorts World Casino was the subject of 22 complaints. “We have implemented a series of health protocols as part of our 21-Point Safety Plan, which includes a vaccine mandate for guests when dining at indoor restaurants,” Bank wrote in a previous email.īefore the casino agreed to reverse course, the I-Team found it was among the city businesses attracting the most calls to 311 about failure to check vaccine cards.īetween August 13th and October 31st, the I-Team found 3,005 complaints to 311 about indoor venues not checking vaccine cards. When reached for comment for the I-Team's initial story, a casino spokesperson did not directly answer questions about whether the Queens casino ever checked customer proof of vaccination. The casino previously sent the I-Team a safety plan which states “Guests and Team Members who are not yet fully vaccinated against COVID-19 will be asked to wear face masks while on property.” 'We will continue to adhere to the latest health and safety guidance and do everything we can to help New York recover and rebuild.' 'Upon reopening last year, Resorts World developed and implemented its 21 Point Safety Plan,' wrote casino spokesperson Dan Bank. 'New York State is directing this state-owned site, which sits within the City's borders, to comply with City policy on vaccination.'Ī representative for Resorts World said the Queens venue already had rigorous health protocols, but will nonetheless comply with Gov. 'Governor Hochul believes every New Yorker should get vaccinated, and she supports each municipality's ability to se their own strong policies to address the spread of of COVID-19,' a spokesperson for the governor told the I-Team. On Tuesday, the de Blasio administration said the city's rule requiring COVID vaccination proof did not apply Resorts World Casino, because the entertainment complex operates on top of state-owned land.īut late on Wednesday, Hochul ordered the casino to change course.

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Queens casino resort world